For rooms, we require 100% due at the time of booking. For suites and cottages, we require a 50% deposit, with the remaining amount due 30 days prior to arrival.
How much do I need to pay at time of booking?
Can I pay my deposit with one form of payment and then use a different one for the remaining balance later?
Yes! You will receive email notifications prior to the due date to advise you that we will automatically charge the credit card on file on your due date. If you would like to change your card on file please contact us.
NO PERSONAL CHECKS WILL BE ACCEPTED AFTER THIS THIRTY-DAY DEADLINE. Reservations made less than 30 days prior to arrival require full payment (please note cancellation policies). We do not accept personal checks upon check-in. LHV reserves the right to charge a $25 handling fee for all returned checks.
If I need to cancel, will I get my money back?
Many variables come into play with this question and the short answer is, if you have travel insurance you will receive the majority of your money back. If you choose to decline trip insurance, you can still cancel. There will be a cancellation fee on all cancellations.
ROOMS: $30 fee 7 days prior to check in
SUITES: $60 fee 30 days prior to check in
COTTAGES: $90 fee 60 days prior to check in
If canceled after this period, no refunds will be given unless the cottage is re-rented (not applicable to rooms or suites). If the property is re-rented, all monies (less the standard cancellation fee) will be returned within 30 days after the subsequent re-rent payment has cleared our accounts.
What is trip insurance and why do I need it?
Travel Insurance covers many cancellation/ interruption situations including illness, injury, mandatory evacuation during hurricanes and road closures during severe weather. The Premium for our insurance is 7% of your total reservation cost.
Hatteras Island is vulnerable to hurricanes especially during July, August and September and northeast storms in the winter and spring months which can all impact road access on and off of the island. Travel insurance can protect your stay in the event that your reservation is impacted by severe weather, island and road closures.
Please note that if you choose NOT to purchase travel insurance and your stay is affected by a storm, road closure or otherwise, your reservation will NOT be moved and no vouchers or refunds extended. Again, we strongly encourage you to purchase the offered insurance.
Complete policy details can be found at: lighthouseview.rentalguardian.com. We strongly recommend purchasing insurance especially during July-October months. You must accept or decline the travel insurance at the time of booking. If you would like to add insurance to an existing reservation please contact us.
*Must have email address to purchase travel insurance. Not available for purchase to guests with New York or International addresses.
Travel insurance is non-refundable.
Why are the tax charges so high? Is this normal?
North Carolina requires a 6.75% sales and use tax, and a 6% lodging tax, equalling a 12.75% tax rate on every booking.
We loved our room/suite/cottage! Can we book it again next year, same time?
Absolutely! Current guests will have first priority on their same week for the following year. Guests will have until the Wednesday morning of their stay to rebook their vacation week. A non-refundable 10% deposit of the current year's rate will be due at the time of booking. 40% of the total cost will be due January 5th. The remaining balance will be due 30 days prior to your arrival date. In the event of cancellation, monies put down will be refunded minus the initial 10% deposit and a $90 cancellation fee.
Are there any other fees that we should be aware of when booking?
Yes, besides taxes, we have a resort fee. Our resort fee covers many things, including but not limited to ground maintenance, pool and spa facilities, linen and towel replacement and much more. We want to offer the best experience to every guest and having a small resort fee ensures that! Our fee is a flat rate so there are no surprises! We charge $20 for rooms and suites and $40 for cottages.
What happens if we damage something?
A valid credit card is required to have on file at time of check in should there be any damages during the stay and guests are required to report any damages during the stay. This includes but is not limited to smoking in the unit and unit requiring extensive cleaning or trash removal, and broken or stolen items and unreported items. If it is determined that no intentional, wanton, or willful misconduct was done, we will repair/replace as needed up to $300. Any damage or accident that exceeds $300 will be the responsibility of the guest.
Would it be cheaper to book through a third party website? Will we still have the same fees?
At Lighthouse View, all of our reservation specialists are trained to give you the best experience and the best rates. All of our same fees apply when you book third party, plus any of their fees which we cannot determine. When you book directly through us, we can ensure all of your needs are met AND you will receive the lowest rate.
What about pets? Can I bring my dog?
Absolutely! We offer several cottages that allow dogs (with a 3 night minimum). Rooms and suites are not pet friendly. Properties allowing dogs require a $100 non refundable pet fee per animal (limit 2 per unit). All dogs must be declared before check in. A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for expedited eviction of the entire party and forfeiture of all monies paid.
Is there anywhere we can grill?
Park style grills are available throughout the campus for guest use. The use of any grill, other than the park grills provided on premises, is absolutely prohibited on any decks.
Can we smoke on the property?
We are a non-smoking property. Violators to this policy will be required to pay a substantial cleaning/deodorizing fee of at least $150.
When can we use the pool/spa?
The outdoor pool and spa is generally open from mid-May through mid-October, weather permitting & unless otherwise specified. Pool hours are 9:00 AM to 9:00 PM. Pool temperatures vary in degree of warmth and cannot be guaranteed.
Is wifi provided?
Yes! We provide high speed wifi access to every room, suite, and cottages!
Does someone come clean every day and leave fresh towels and linens?
For rooms, we service everyday and fresh linens and towels are provided.
For suites, a linen/towel exchange is provided in our laundry room.
For cottages, linens and towels are provided initially. Laundry facilities are located in or below your unit.
Is there plenty of parking and do you need to know what kind of car we're going to be in?
Parking is limited. Please let us know what kind of vehicle you will be in so you are not susceptible to towing. We do limit the number of vehicles allowed; 3 vehicles for cottages and 1 vehicle for rooms and suites.
What is provided in our unit?
For rooms, we provide basic amenities such as toilet paper, linens and towels, shampoo, conditioner, soap and single use coffee.
For suites, we provide toilet paper, shampoo, conditioner, soap and linens and towels, dish soap and dishwasher tabs, with access to an exchange in laundry where you may receive fresh towels and linens and toilet paper.
For cottages, we provide a starter kit of toilet paper, paper towels, dish soap and dishwasher tab upon arrival, but for the remainder of your stay, you will provide anything else you may want or need.
What time is check-in? Can we check-in early?
Check-in begins at 3PM, however, we do our best to accommodate check-ins as units are available. We are unable to accommodate any check-ins earlier than 12PM.
What time is check-out? Can we request a late check-out?
Check-out time is 10AM. We are unfortunately unable to offer any late check-outs.
Will we have an oceanfront view anywhere we stay on your property?
No. While we provide many rooms, suites, and cottages that have amazing views, we do have some that do not have a view. Each of our units is just a short walk to the beach with the most spectacular views.
Is it important for me to read all the emails you sent me?
Yes, very important! Double check that the dates are correct and complete the contract that you will receive. You will not be allowed to check-in until the contract is signed.
Is there an ice machine on site?
Yes. The ice machine is located under the 500 building of the main campus. It is limited for use for small amounts of ice only- no coolers please.
Are there laundry facilities on site?
Yes. Cottages have either private washer/dryers within the units OR shared washer/dryers below the units. Rooms and suites have access to coin operated machines located in the laundry area located below the 400 building.
If you didn’t see your question here, please give us a call at 800-225-7651 or email email@example.com and one of our reservation specialists would be happy to answer any other questions and help you book your perfect vacation.