HATTERAS LODGING RENTAL POLICIES
We are pleased that you chose Lighthouse View for your vacation destination! Below are our standard policies. Please keep in mind you must be 25 or older to book. After initial booking and payment you will receive a lease agreement which must be signed within 48 hours from time of booking. Please let us know if you have any questions- we are happy to help!
Rooms- 100% Due at time of booking.
Suite and cottages- 50% Due at time of booking; remainder due 30 days prior to arrival.
ROOMS: 7 days prior to check in $30
SUITES: 30 days prior to check in $60
COTTAGES: 60 days prior to check in $90
If canceled after this period, no refunds will be given unless the cottage is re-rented (not applicable to rooms or suites). If the property is re-rented, all monies (less a $90 cancellation fee for cottages, $60 fee for suites and $30 fee for rooms and trip insurance premium on all units) will be returned within 30 days after the subsequent re-rent payment has cleared our accounts.
There is a cancellation fee on all cancellations.
No refunds will be given for cancellations based on inclement weather or mandatory evacuations.
Tip: Consider Travel Insurance.
*Please be aware that due to our credit card processing company holding all funds for 30 days, we are unable to issue any refunds prior to that 30 day time frame after initial payment. We sincerely apologize for the inconvenience.
Final balances are due no later than 30 days prior to your arrival for suites and cottages and are payable at time of check in for rooms only. You will receive email notifications prior to the due date to advise you that we will automatically charge the credit card on file on your due date. If you would like to change your card on file please contact us.
NO PERSONAL CHECKS WILL BE ACCEPTED AFTER THIS THIRTY-DAY DEADLINE. Reservations made less than 30 days prior to arrival require full payment (please note cancellation policies). We do not accept personal checks upon check-in. LHV reserves the right to charge a $25 handling fee for all returned checks.
TAX – tax rate is 12.75% (6.75% sales and use tax and 6% lodging tax). These monies are due in addition to your rental amount. The tax rates may change without notice.
Travel Insurance covers many cancellation/ interruption situations including illness, injury, mandatory evacuation during hurricanes and road closures during severe weather. The Premium for our insurance is 7% of your total reservation cost.
Hatteras Island is vulnerable to hurricanes especially during July, August and September and northeast storms in the winter and spring months which can all impact road access on and off of the island. Travel insurance can protect your stay in the event that your reservation is impacted by severe weather, island and road closures.
Please note that if you choose NOT to purchase travel insurance and your stay is affected by a storm, road closure or otherwise, your reservation will NOT be moved and no vouchers or refunds extended. Again, we strongly encourage you to purchase the offered insurance.
Complete policy details can be found at: lighthouseview.rentalguardian.com. We strongly recommend purchasing insurance especially during July-October months. You must accept or decline the travel insurance at the time of booking. If you would like to add insurance to an existing reservation please contact us.
*Must have email address to purchase travel insurance. Not available for purchase to guests with New York or International addresses.
Travel insurance is non-refundable.
ADVANCED YEAR BOOKING
Current guests will have first priority on their same week for the following year. Guests will have until the Wednesday morning of their stay to rebook their vacation week. A non-refundable 10% deposit of the current year’s rate will be due at the time of booking. 40% of the total cost will be due January 5th. The remaining balance will be due 30 days prior to your arrival date. In the event of cancellation, monies put down will be refunded minus the initial 10% deposit and a $90 cancellation fee.
A valid credit card is required to have on file at time of check in should there be any damages during the stay and guests are required to report any damages during the stay. This includes but is not limited to smoking in the unit and unit requiring extensive cleaning or trash removal, and broken or stolen items and unreported items. If it is determined that no intentional or wanton or willful misconduct was done, we will repair/replace as needed up to $300. Any damage or accident that exceeds $300 will be the responsibility of the guest.
Check-in time begins at 3:00 PM, however, we do our best to accommodate check ins as units are available. We are unable to accommodate check ins earlier than 12:00 PM.
Checkout time is 10:00 AM.
Pets are not permitted on the main campus. We have several cottages that will allow dogs with a 3 night minimum. Properties allowing dogs are limited to one housebroken dog. A $100 nonrefundable fee is charged on all reservations including a dog. All dogs must be declared before check in on pet friendly cottages. A pet of any kind on the premises of a non-pet property is absolutely prohibited and is grounds for expedited eviction of the entire party and forfeiture of all monies paid.
Park style grills are available throughout the campus for guest use. The use of any grill, other than the park grills provided on premises, is absolutely prohibited on any decks.
All of our properties are non-smoking. Violators to this policy will be required to pay a substantial cleaning/deodorizing fee of at least $150.
POOL & SPA
The outdoor pool and spa is generally open from mid-May through mid-October, weather permitting & unless otherwise specified. Pool hours are 9:00 AM to 9:00 PM. Pool temperatures vary in degree of warmth and cannot be guaranteed
WIFI is provided in all rooms, suites and cottages.
Rooms- Linens and towels are provided and rooms are serviced daily.
Suites- Linens and towels are provided. A linen/ towel exchange is provided in our laundry room.
Cottages- Linens and towels are provided initially. Laundry facilities are located in or below your unit. We also include a starter pack of toilet paper, paper towels and trash bag. These items are not provided throughout the stay, however, so you will need to bring your own.
Parking is limited to ONE vehicle per bedroom with a max of three vehicles at cottage properties. Please make sure that all vehicles are registered as to not be susceptible to towing. If a parking pass is provided to you make sure it is displayed in your vehicle.